This website places cookies on your device to help us improve our service to you. To find out more about the cookies, see our Privacy and Cookies notice
ISD Scotland better information, better decisions, better health

Quality Hub

Quality Indicators

NHS National Services Scotland ISD Scotland & NHS National Services Scotland

Quality Hub

The NHS Scotland (NHSS) Quality Strategy builds on existing policy and strategy documents such as Better Health Better Care and Leading Better Care and was endorsed by the Scottish Parliament in May 2010. The Quality Strategy challenges NHS Boards to coordinate and pool resources in order to meet its aspiration of improving the quality of healthcare in Scotland. In response to this, "The Hub" is being delivered by a national collaboration between Healthcare Improvement Scotland, NHS Education for Scotland (NES), NHS National Services Scotland's Information Services Division (ISD), the Scottish Government Quality and Efficiency Support Team (QuEST) and NHS Health Scotland.

The collaboration manage their contribution through four key work-streams:

  • Implementation support that is flexible and responsive;
  • Education and learning opportunities that are accessible and relevant;
  • Measurement for quality improvement that is meaningful; and
  • Facilitation of quality improvement networks for NHS staff.

Development of the Hub is seen as a three-year programme of work, with Healthcare Improvement Scotland acting as the lead organisation.


For more information see the Quality Improvement Hub website.

Quality Measurement Framework

ISD are committed, through the Quality Strategy, to simplify and streamline the range of measurement which exists across NHS Scotland to ensure that maximum value is achieved out of the investment in data collection and measurement. ISD are currently helping to develop the Quality Measurement Framework to support the definition of healthcare quality described by the 3 healthcare quality ambitions (Person-centred, Safe and Effective). These ambitions will be tracked by a small number of high-level measures combining patient and staff reported experiences and outcomes as well as clinical outcomes and measures of patient safety.

For more information,see Quality Measurement Framework section.


© ISD Scotland 2010
Information Services Division,
NHS National Services Scotland,
Gyle Square,
1 South Gyle Crescent,
Edinburgh EH12 9EB,
Tel: 0131 275 7050
NSS.isdSHIS@nhs.net  
Contact Us

About Information Services Division | Contact Us | Accessibility | Complaints
Copyright | Terms and Conditions | Privacy | Freedom of Information

ISD is a division of NHS NSS
Working at the very heart of the health service, NSS delivers services critical to frontline patient care and in support of the efficient and effective operation of NHS Scotland. Visit the NSS Website for more information